How Ublion billing works
Ublion editions have both a monthly price cap and a price per hour. Your services’ bill will never exceed its monthly price cap. If you delete your Ublion service environment before the end of the billing month, we will only bill you for the hourly rate.
We will bill you for the Ublions edition until you choose to delete them. Even if you aren’t actively using your service, we will bill you for it. Mathematically speaking, we will bill you for the minimum amount, whether that is the monthly price cap OR the hourly price multiplied by the number of hours you used the server.
We always round up the hourly usage of the Ublion editions. If you create an Ublion environment just for a few minutes, we will still bill you for one whole hour. Why? When you created the server, it placed an additional load on your systems.
Ublion add-on for extra document processing allowance or Data Retention are Pay as you Go or prepaid (Reserved). Pay as you Go subscribers are billed at the end of the month, pre-paid packages are billed at the moment you buy an add-on.
When you sign up for an Ublion edition, we will create the first invoice earlier than usual. We will only do this for the very first invoice. We find that it helps prevent abuse.
After the first invoice, we will create invoices based on a 30-day billing cycle after signing up for your edition. We automatically invoice and charge your account’s primary payment method for the previous 30 day’s usage, or partway through if you deleted your account.
You can manage your open invoices at any time, regardless of when we create your invoice.
We will create an invoice directly after you bought an Ublion add-on for extra document processing allowance.
Pay invoices from Ublion using a credit card, or PayPal.
Your balance is due on the first day after the 30-day billing cycle. When your balance is due, we automatically charge the primary payment method on your account. We currently accept payments using credit cards and PayPal.
We do not offer refunds. If there are extenuating circumstances, contact firstname.lastname@example.org.
We do not offer extensions. If an account remains past due, the account will be suspended.
If there are no valid payment methods on file to cover an outstanding balance, the account is past due, at which point:
To restore a past due account, the account owner needs to log in and pay the balance.
An account can be prevented from being suspended by making a payment. If there is an outstanding balance on the account and the default payment method fails; we will try recharge within 24 hours. Otherwise, a card is charged at the end of the monthly billing cycle.
If an account continues to remain past due, we email the account owner and suspend the account, at which point:
To restore a suspended account, the account owner needs to log in and pay the balance.
If an account remains suspended for 14 days, all of the account’s resources are permanently deleted and cannot be recovered.